Privacy Notice

1. Website operation and contact

Simsar Dubai is the public identity of this service and operates the website, inquiry system, and public communication channels.

Privacy requests and general inquiries can be sent to connect@simsardubai.com or WhatsApp +49 1521 6428516.

2. Data Simsar Dubai collects

• Contact data: name, phone or WhatsApp number, optional email address, country, and preferred language.
• Property-request data: purpose, property type, budget, timing, preferred contact time and method, and optional message.
• Source and attribution data: trusted source domain, landing page, referrer, UTM parameters, and advertising click identifiers where present.
• Limited technical data: browser/user-agent, submission time, and a salted IP hash used for security and abuse prevention.
• Operational records: lead assignment, opening events, pipeline status, partner notes, and audit entries.

3. Purposes and legal bases

• To process your property request and take steps at your request before a possible service or transaction.
• To contact you through the channels you selected, based on your explicit contact consent.
• To route a relevant inquiry to licensed real-estate brokerage follow-up.
• To protect the service, prevent automated abuse or fraud, and maintain reliable records, based on the legitimate interest in operating a secure service.
• To run optional analytics or advertising measurement only when the required consent has been given.

4. Licensed brokerage routing

Simsar Dubai operates the website, inquiry system, and public customer communication. Where a request requires licensed brokerage activity, follow-up is currently carried out through T M L A K PROPERTY L.L.C, License No. 1046189, RERA Registration No. 29665, Broker Card No. 26154.

The website does not publish the brokerage partner's direct contact details. Inquiry data is shared only as needed for relevant property follow-up and is not sold as a general marketing list.

5. Service providers and international processing

The service may use Netlify for hosting, Firebase/Google Cloud for authentication and data storage, and an email provider for operational notifications. Cloudflare Turnstile may also be used for automated-abuse prevention when enabled. These providers may process data in different countries under their applicable terms, agreements, and transfer mechanisms.

Analytics and advertising services are loaded only after consent where consent is required.

6. Retention

• Unqualified or spam inquiries: normally up to 90 days.
• Ordinary unresolved inquiries: normally up to 12 months after the last activity, unless active follow-up, a dispute, or a legal requirement justifies longer retention.
• Security and temporary rate-limit records: normally 30 to 90 days.
• Operational audit history: normally up to 24 months, with longer retention where tied to a dispute or transaction.
• Records connected to a confirmed transaction or commission: retained for the applicable accounting and legal periods.

7. Your rights

You may request access, correction, deletion, restriction, objection, or portability where applicable, and you may withdraw consent for future processing by contacting connect@simsardubai.com.

You may also complain to the competent data-protection authority in your country of residence or in Germany. Withdrawal does not affect processing that was lawful before withdrawal.

8. Required information

Your name, contact number, country, core property-request details, and contact consent are required to process an inquiry. Without them, Simsar Dubai cannot record or route the request.